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I THESIS COMPLETION CERTIFICATE This is to certify that this research thesis titled “ Factors Influencing The Retention Of Employees In The IT Services Industry In Bengaluru", submitted by Nancy Kumari in partial fulfilment of the requirements for the award of the Degree of Doctor of Philosophy in Management by the ICFAI University Jharkhand, Ranchi is an original work carried out by her The research is to look further into the financial services industry and gain a much greater insight into where the industry is now and where it’s going in the future. The thesis will aim get an understanding and develop further expert insight into FinTech and its affect that it’s having on the financial services industry Customer Satisfaction in Service Industry Case Study of Nokia River Golf Bachelor's thesis 63 pages, appendices 14 pages December The purpose of this thesis was to collect information about the current level of customer satisfaction among the members of
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